Frequently Asked Questions (FAQ)

Technical Questions

What are log files ?
What are the system requirements for eWebLog Analyzer ?
Which log file formats can eWebLog Analyzer analyze ?
What is the difference between "Hits" and "Users" ?
Can eWebLog Analyzer run on a Macintosh or on Unix ?
Can eWebLog Analyzer join more than one log file in a report ?
Can I export my reports ?
Time Zone Adjusting
How do I select only certain reports to be generated ?
How can I customize my reports ?
How do I make eWebLog Analyzer do reverse DNS lookup ?
How do I use include and exclude filters ?
Why can't I get search engine analysis or referrer analysis ?
Can eWebLog Analyzer handle compressed log file formats ?
How do I configure IIS log files ?
How do I configure Apache log files ?

Ordering Questions

How much cost eWebLog Analyzer ?
Is your online order form secure ?
I lost my license key. Can you resend it to me ?

What are log files ?
Log files can be powerful marketing tools.
Every time a person visits your website, a log file is updated with the visitor's information by the web server.
These log files can be downloaded and used to generate useful statistics.
eWebLog Analyzer can analyze these log files and tell you how visitors browse your web site, which pages they view and which they ignore, how long they spend on your site, and where they come from.
If your web site is hosted by an Internet Service Provider (ISP), you should contact them for details of how to access your web log files.
If you host your web site by yourself, you can check your web server documentation for where log files are located.

What are the system requirements for eWebLog Analyzer ?
Microsoft Windows 95/98/ME/NT/2000/XP/2003 operating system
Pentium-class PC 90 MHz (166 MHz or higher recommended)
32 MB RAM (64 MB or more recommended)
Super VGA monitor (256 colors, resolution 800 x 600) or better
5.5 MB of disk space for eWebLog Analyzer program and support files
Microsoft Internet Explorer (IE) 4.01 or higher if running on Windows 95/98/NT
Microsoft Word 97 or higher if you want to create reports in Word format
A connection to the Internet if you want to import reports from FTP or HTTP servers

Which log file formats can eWebLog Analyzer analyze ?
Common Log File Format (Apache, CERN, NCSA)
Combined Log File Format (Apache, CERN, NCSA)
Microsoft IIS 3+ Log File Format
Microsoft IIS 4/5/6 Extended W3C Log File Format
If your log file format is not included in the list, please contact us and send us a small sample.

What is the difference between "Hits" and "Users" ?
The "Hits" in reports indicates the number of times that item was requested, whereas "Users" specifies the number of sessions (regardless of the number of times within a particular session) the item was requested.
An access of a web page or a file will be processed as hits by the web server. For example, if a web page contains 5 pictures, a visit on that page will be logged as 6 "hits": one hit for the web page and 5 hits for the pictures.
A unique user is determined by the IP address. By default, a visit session is terminated when a user falls inactive for more than 30 minutes.

Can eWebLog Analyzer run on a Macintosh or on Unix ?
No, eWebLog Analyzer can only run on Windows 95, 98, ME, NT, 2000, XP and 2003.
eWebLog Analyzer can export reports to HTML that can be read by any frames capable browser.

Can eWebLog Analyzer join more than one log file in a report ?
Yes. In the Profile Editor, you can specify multiple files and directories, and use wildcards and date macros.
To analyze all files starting with "access" and with the extension "gz" from a local directory named \Logs on your Computer, use the following syntax:
C:\Logs\access*.gz
To include all files from different directories, e.g. from \dir01 and \dir02, use the following syntax:
C:\dir01\*.*
C:\dir02\*.*

Can I export my reports ?
Yes, with eWebLog Analyzer, you can export reports to HTML, Microsoft Word, CSV and XML formats.

Time Zone Adjusting
You can adjust the time zone of your log files to your time zone. Some log files are generated in Greenwich Mean Time (0 GMT) and you might want to see it in your time zone, e.g. GMT-6.
To do this, select your profile, click on Edit profile, then on Misc and enter your time offset.

How do I select only certain reports to be generated ?
Select your profile, click on Edit profile, then click the Views menu item and select the reports you want.

How can I customize my reports ?
eWebLog Analyzer use template files to generate the HTML and Microsoft Word reports. These template files are stored in <install path>\Template folder. You can use your text editor to modify these template files to make your own customized reports. For example, add your company logo in the reports.

How do I make eWebLog Analyzer do reverse DNS lookup ?
To do this, select your profile, click on Edit profile, then on Misc and enable reverse DNS lookup.
Please note that you have to be connected to the Internet when resolving domain names. eWebLog Analyzer has a DNS database that is empty after installation. Every time when you do a DNS lookup, the database is populated with the domain names that are found. When a DNS lookup is done, the database is first queried before doing a DNS lookup on the internet.

How do I use include and exclude filters ?
Filters can be set in Edit profile - Filters.
Use the Include filter to include hits that match the filters you have defined, and ignore everything else. Use the Exclude filter to exclude specific information from the analysis and reports.
Multiple filters can be defined, and you can use wildcards in some filters. If no include filters are defined the "Include All" filter is used by default.

Why can't I get search engine analysis or referrer analysis ?
The reason for this problem is that the log file does not contain enough information.
If the web server is IIS, please ensure the field named cs(referer). If the web server is Apache or other Unix web server, please use combined log file format.

Can eWebLog Analyzer handle compressed log file formats ?
Yes. eWebLog Analyzer will extract compressed files before analyze. It will also download compressed and uncompressed log files from the host's server. eWebLog Analyzer also supports multiple log files in a compressed file.

How do I configure IIS log files ?
By default IIS log files contain only few fields but you can configure it in IIS.
Follow these steps to properly configure IIS:

  • Open the "Properties" dialog for your web server.
  • On the Web Site property sheet, select the Enable Logging check box.
  • Choose W3C Extended Log File Format as the Active log format.
  • Click the Properties button.
  • Use the Extended Properties sheet to set the logged fields. Make sure the following fields are selected. Any additional fields will not affect the analysis process. The fields are:
    Date (date)
    Time (time)
    Client IP Address (c-ip)
    Method (cs-method)
    URI Stem (cs-uri-stem)
    Protocol Status (sc-status)
    Bytes Sent (sc-bytes)
    User Agent (cs(User-Agent))
    Referer (cs(Referer))
  • Click Apply.
  • Click OK until you have closed all dialog boxes.

Also refer to the online help.

How do I configure Apache log files ?
We recommend you to use the Combined log format because the Common log format doesn't contain information about referrers and user agents (OS, browsers, spiders). By default Apache uses the Common log format but the majority of hosting providers set the Combined log format for Apache on their servers.

Log format can be configured by editing the "httpd.conf" file in the \Apache\conf\ directory.
The configuration settings for the log file should look like the following:
# The following directive defines the "combined" nickname
LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined
# The location and format of the access log file
CustomLog logs/access.log combined

Also refer to the online help.

How much cost eWebLog Analyzer ?
Only US$ 79 for full single user license.
Upgrades of the product and priority e-mail software support are free to registered users.
There are no hidden costs or monthly fees.

Is your online order form secure ?
Yes, it is 100% secure.
We use payment contractors to handle the ordering, payment and electronic software delivery for us.

I lost my license key. Can you resend it to me ?
Yes, please send us your name and address/email information, we will resend your license key to you.